Work History
Automation Engineer
Paychex INC, Webster, NY
January 2017 to Present
General Roles and Responsibilities
- Planned, developed, and released numerous automations in support of other teams in the Operations, Infrastructure, Networking, and assorted other groups
- Created and maintained documentation and diagrams for automation platforms, individual automations, troubleshooting guides, user training, and other how-to's.
- Proofed/edited documentation generated by others as part of finalizing projects
- Developed frameworks for other teams to utilize in support of their own automations
- Administrator/SME/Developer for Bladelogic Server Automation
- Administrator/SME/Developer for Atrium Orchestrator
- Administrator/Developer for Ansible AWX environment
- Administrator/Developer for Python-based automation environment
- Administrator/Developer for PowerShell-based automation environment
Key Projects
- Developed general-use configuration-based file cleanup tool for Linux, HP-UX, and Windows
- Automated network configuration updates for multiple server uplift/replacement projects
Network Systems Specialist
St. John's Living, Rochester, NY
November 2011 to December 2016
General Roles and Responsibilities
- Administered Windows Server environment of approx. 60 servers
- Administered Cisco network environment across 3 sites
- Administered print servers and approx. 100 networked printers
- Administered Novell GroupWise and Microsoft Exchange email servers
- Administered WSUS, Symantec Endpoint Protection, terminal servers and thin clients
- Supported approx. 1000 endusers as Tier 2 helpdesk and trained Tier 1 helpdesk
- Created user guides for common tasks and educated users
- Monitored server and client hardware. Repaired or replaced as needed.
Key Projects
- Designed and implemented a new user training room
- Created and maintained network maps and other server and network documentation
- Developed troubleshooting guides for the Helpdesk and end-user use
- Wrote automated setup packages for new laptops and desktops
- Configured and deployed self-service kiosks for employees
Technical Consultant
ACP Technologies, West Seneca, NY
February 2010 to November 2011
General Roles and Responsibilities
- Primarily supported ACP's largest client on-site daily
- Provided direct support to approx. 80 endusers and associated devices
- Administered approx. 15 servers, routers and switches, phone system, and 20+ printers across all locations
- Provided Server, Network, and Helpdesk support as needed to all Rochester-area client locations as well as several other locations in the Buffalo, Syracuse, and Albany regions
- Performed technical assessments and provided recommendations for new clients
Key Projects
- Technical lead for deploying and supporting UPS RoadNet delivery tracking system
- Planned and deployed PoE cameras, including alerting and a web-based viewing portal
- Developed deployment package for critical in-house application
- Built terminal server and migrated users from full RDP environment to using RemoteApps
- Configured and administered offsite backups for numerous clients
Technical Intern
ACC Technical Services, Syracuse, NY
September 2009 to December 2009
General Roles and Responsibilities
- Provided first-line phone and on-site support of end-user devices for numerous clients
- Assisted IT lead in more complex support tasks
- Performed solution research for IT support department
Key Projects
- Performed field tests of various wireless technologies to support recommendations for client installations
- Assisted in migrating a client from a peer-to-peer network to a domain network
Freelance IT Contractor
Central and Western NY
May 2009 to June 2011
Key Projects
- Technical lead coordinating the Syracuse branch of a financial institution's nationwide printer vendor migration
- Performed 300+ desktop hardware refresh at the call center for a major national bank
- Performed hardware replacements for Syracuse-area branches of a major national bank